Marketing, For Humans

A lot of marketing talks about being “human-centred”.

But in reality, we feel most of what’s out there in the world still seems pretty transactional.

Content designed to grab attention instead of build connection quickly turns into background noise people learn to ignore.

At Hatter’s, we’re much more interested in what happens after somebody clicks.

We work with people-first businesses that care about how they grow, not just how quickly they grow. Businesses that understand trust, relationships, and genuine connection still matter, with customers, teams, partners, and communities alike.

 

That’s why our approach goes beyond human-centric marketing and into relationship-driven marketing.

Real growth rarely comes from shouting the loudest. It comes from understanding people properly, communicating clearly, and building the kind of trust that keeps people connected to your business over time.

That belief shapes the way we work with clients too. We’re far more interested in building strong long-term relationships than chasing quick wins or filling reports with meaningless activity.

Honestly, that’s probably why Hatter’s feels a little different to most agencies.

How We Work

Most agencies start with tactics and delivery.
Most consultants stop at strategy, leaving you to figure out how to fix the gaps they find.

We do both. And we do them well.

We act as genuine partners, helping you to define what your brand stands for, who it’s for, and how you get that message out into the world. Ultimately, it’s about making sure our talented creative team is able to deliver a plan that’s about what you need, not what we want.

Whether you need to start with alignment, you need some help with planning, or you’re ready to jump straight to delivery, we meet you where you are.

Identity & Direction

Before you start making plans, you need the right people on the same page about who you serve, what you stand for, and what success really looks like. That can be the hardest part for a lot of businesses, particularly those who have been around for a while. We ask the right questions, and help turn different perspectives into clear, shared direction.

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Growth Strategy

If you have a clear concept of who you are and what you’re working towards, we help you build a growth strategy that makes sense for your business. No wasted energy, resources, or budget. Just practical plans, realistic timelines, and clear ownership. Ideas are easy. Turning them into consistent action is what actually moves things forward.

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Delivery & Support

When there’s a clear strategy in place, it’s time to deliver it, and we stay alongside you throughout. Our creative and campaign teams provide hands-on support across marketing, content, digital, and growth. We work with your in-house team to extend your capacity, strengthen what’s already working, and support you where you need us most.

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Nice Things People Have Said About Us…

Southport Pleasureland

Mari Lewis

Executive Assistant
Southport Pleasureland

The Hatters team are extremely professional and very reliable. They have made a real difference to our email marketing – their knowledge and expertise in this field has directly led to our open rate increasing by over 200%. It is great to work with a local agency that really understands the market and cares about its clients. A thorough pleasure to work with.

Peter Curlett

Peter Curlett

Creative Director
Curlett Jones Estates

The team at Hatter’s are always there to help with whatever we need. Whether it’s a brainstorm about strategy, advice on the technical aspects of delivering a campaign, or creative ideas to help us appeal to our audience, they always deliver. We are always thrilled with both the quality of work, and the level of service we get.

Midgley Carpet and Upholstery Cleaning

Aaron Midgley

Owner
Midgley Carpet and Upholstery Cleaning

I love knowing that my marketing is in safe hands, and I don’t really need to think about it because I’ve got a marketing team who genuinely have the best interests of my business at heart, and want to be a part of my success. Hatter’s has helped me every step of the way.

JF Recruit

Joanne Finnerty

Director
JF Recruit

Hatter’s helps us with our email marketing, design and general marketing. They are superb. They’re very fast, efficient, no messing around. They are the type of suppliers that JF Recruit LOVES. They are brilliant, they deliver, and the price is great! Thank you very much from the whole team at JFR.

Southport Pleasureland

Mari Lewis

Executive Assistant
Southport Pleasureland

The Hatters team are extremely professional and very reliable. They have made a real difference to our email marketing – their knowledge and expertise in this field has directly led to our open rate increasing by over 200%. It is great to work with a local agency that really understands the market and cares about its clients. A thorough pleasure to work with.

Peter Curlett

Peter Curlett

Creative Director
Curlett Jones Estates

The team at Hatter’s are always there to help with whatever we need. Whether it’s a brainstorm about strategy, advice on the technical aspects of delivering a campaign, or creative ideas to help us appeal to our audience, they always deliver. We are always thrilled with both the quality of work, and the level of service we get.

Midgley Carpet and Upholstery Cleaning

Aaron Midgley

Owner
Midgley Carpet and Upholstery Cleaning

I love knowing that my marketing is in safe hands, and I don’t really need to think about it because I’ve got a marketing team who genuinely have the best interests of my business at heart, and want to be a part of my success. Hatter’s has helped me every step of the way.

JF Recruit

Joanne Finnerty

Director
JF Recruit

Hatter’s helps us with our email marketing, design and general marketing. They are superb. They’re very fast, efficient, no messing around. They are the type of suppliers that JF Recruit LOVES. They are brilliant, they deliver, and the price is great! Thank you very much from the whole team at JFR.

Looking for a little extra help but working with a limited budget?

White Rabbit marketing is our specialist subscription service for smaller businesses with big ambitions. Exclusive tutorials, monthly video calls with our Head Hatter, and an online community to connect with.

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